Answers to Your Most Common Questions

+ When does my hourly rate start?

The timer starts the moment our team arrives at your home. The timer will continues until the we finish unloading or assembling your items. Time is measured in 15 minute increments. So if it takes us 3 hours and 12 minutes, its just rounded up to 3 hours and 15.

+ So, what are your hourly rates?

We strive to make your services as simple as possible for you, our rates are simple and transparent with no surprises

• $180/hr for 2 Man Team
• $260/hr for 3 Man Team
• $320/hr for 4 Man Team w 2 Box Trucks

Our rate includes either 16' trucks, 10' Cargo Vans, or 14' Low Clearance Trailers, furniture blankets, shrink wraps, dollies, and all tools and equipment to get your belongings loaded and unloaded safely and quickly. It does not include taxes, boxes, or travel charges. We like to use 16' trucks over 24' because of the flexibility in tight spaces here in Santa Fe. Theres no extra fees when you need 2 16' trucks to get you the equivalent space of a 32' box truck. 16' Trucks can usually handle a 2 bedroom apartment worth of furni

+ Do you have an hourly minimum?

Yes we do.

• Monday through Friday= 2 Hours.

How Does It Work?

Additional Time: If the job exceeds two hours, you will be billed for the extra time in 15-minute increments.

Example: If your job takes 1 hour and 30 minutes, you will still be charged for 2 hours. If it takes 2 hours and 30 minutes, you will be charged for 2 hours plus an additional 30 minute.

+Do you have travel charges?

Yes we do, but only for locations outside of city limits. For example deep into Las Campanas, Tesuque, Eldorado, Los Alamos, Taos etc.
The time is calculated using our Siler Rd warehouse as the starting point. This is usually adds a 15 minute drive to Eldorado, or 45 minute drive to Los Alamos.

Example: You need a delivery from Santa Fe to Albuquerque. Your timer would start the moment we arrive at your house in Santa Fe, goes on until we finish in Albuquerque, then we would just add an hour of travel to get our team back to our warehouse.

Another example going from Los Alamos to Albuquerque: A 45 minute "drive-to" charge would be added so our team gets to los alamos, a timer starts upon arrival. Then when we finish putting together everything for you in Albuquerque the timer would stop and we would add an hour "drive-back" to get our team back to Santa Fe.

+ Do you have booking fees or deposits?

No Booking Fees, thats for the big van lines. We are a local Santa Fe based company so we have no brokers or big corporation to answer our phones.

Do keep in mind a credit card is required to schedule any service, just in case you cancel within 24 hours of your service.

+ What if I need to cancel?

Schedule without fear, because you can modify or cancel any service up to 24 hours from your schedule arrival time. If you do call within 24 hours of your sppointment, we will charge the service minimum to the card on file. This is done to avoid some people calling in to cancel when we are on the way or the night before.

+ What if I just need help with a single item?

Our delivery service might be the right thing for you. We offer a flat rate Pickup & Delivery service. This is a pefect deal if you only have 1 piece furniture piece you want to work with but don't want to pay for 2 hours you don't need. This is perfect for things like Gun Safe Delivery, Store Purchases, or if you already did the bulk of everything but just need the sofa, bed, and table set to the new place.

If you are a retail store, broker, or logistics company, please give us a call for White Glove/Last mile delivery.

+ What about overweight items?

We offer safe transport and positioning for heavy and specialty items, but certain limitations apply:

Gun Safes • Safes over 400 lbs require a 3-person team and are classified as a local service rather than a standard delivery. • We do not bolt safes to the ground, assist with code setting, or move them up/down flights of stairs (4+ steps).

Pianos • We do not handle grand pianos. • Upright pianos over 300 lbs require a 3-person team for proper handling.

Hot Tubs • Smaller than a 3-person tub? We can usually transport it if the wood frame is stable enough to be placed on its side. • Larger than a 3-person tub? A flatbed trailer is required, we're probably not the company for you. Give us a call.

Commercial Refrigerators • Requires a 4-person team and is classified as a local service.

General Heavy Items • For any furniture item over 300 lbs, we recommend a 3-person team for safe handling. • Not sure if your item qualifies? Send us a photo, and we’ll assess the best approach.

+ Will my items be insured?

We are liable for the value of the goods you ask us to transport. There are, however, different levels of liability. The level you choose will determine the type and amount of reimbursement you will receive if an item is lost or damaged. We offer two valuation options. They are minimum carrier liability (also called 'released value') and damage repair protection. Please call us with questions regarding these options as anything over the $0.60/lb valuation carries an additional premium and deductibles.

Also, there are things that exceed our value limits that we recommend you find specialized transportation or handle these yourself. During our visit you may include the following items, however WE ARE NOT responsible for the condition or safe delivery of:

1. Coins, Currency, Deeds, Notes, Postage Stamps, Letters, Drafts, or Valuable papers of any kind
2. Jewelery, precious stones, shells, or precious metals.
3. Items Of Extraordinary Value, including but not limited to artwork and art pieces.
4. Items that require temperature control.
5. Pets, Live Animals or Plants
6. Perishable Items
7. Components of Furniture or items made of pressboard, particleboard, or similar pressed material. These items no matter how careful we are can get loose and lose integrity.
8. Items of high frangibility (can break or become multiple pieces with minimal effort, think of a cracker or biscuits)

We are here to make your life easier, and we will do everything in our power, experience, and ability to ensure that anything you ask us to handle will arrive safely.

+ Will you protect my furniture?

Absolutely. We bring along heavy duty blankets and blanket within your home before taking it out, this protects both your walls and your furniture from damage. We also shrink wrap if your items need that extra layer of protection. Shrink wrap is useful when you are going out of state or loading up a truck/container for long distance. The tension from the shrink wrapp holding everything in place will reduce the amoutn of things showing up with wobbly legs or loose wood as a result of the transport. You can always decline it to save time but usually the cost to repair exceeds the time it takes the team to shrink wrap.

+ What happens if my stuff doesn't fit in one truck?

It's your special day, we will work with your needs. We don't mind doing two trips in one day or requesting a second truck. Otherwise, we can prioritize large and heavy furniture for the first trip and schedule a second trip with the less crucial items for later.

+ Will you help with my plants

Yes, but we recommend you handle them ahead of time so they don't get damaged. We cannot guarantee the safe arrival of unpacked pots or live plants. We will take them if you want us to, but we rather be safe.

+ Do I have to dissamble and reassemble my bed?

No! You have been working hard packing away and getting everything ready. Don't stress about taking it apart, our teams have all the common tools necessary to assemble your bed in your new home.

+ Will you load my appliances?

Yes! We don't expect you to take them in your own car. The only things we can't do is disconnect any water, gas, or electric connections. Please have these disconnected before we arrive. A couple things about appliances:

• Refrigerators and Freezers may leak, always disconnect 2 Hours before moving
• If you want us to take food, we are not responsible for it going bad. Our trucks get hot in summer and may result in food thawing and maybe getting spoiled while in the back.

+ What will you NOT handle?

We cannot handle:

• Grand pianos and baby grand pianos.
• Pool table and hot tubs.
• Extremely valuable items, such as jewelry, paintings, chandeliers, paperwork, and fine wines.
• Ammunition, firearms, and combustible items.
• Appliances connected to, or items containing, gas/propane.
• Cars.
• Live Animals
• Any item that may damage our trucks, or pose a hazard to our team or cargo while in transit.
• Extremley fragile items that may not make it safely to destination.

+ Do I tip the team?

You are more than welcome to. Some people base it on percentages or on hours worked. You also have the option to add a tip to a card transaction just let the team leader know when ringing out.

+ What do I do with my boxes?

Don't worry, give us a call. We will come by and pickup all the boxes or anything you no longer want. Don't drown in boxes, call us to help you unpack easily.